Return Procedure

PCWise Return Procedure

Return Authority Form
• All goods to be returned must have a "Return Authority", RA number, issued by PCWise (also sometimes referred to as a GRA number "Goods Return Authorisation" number). The issue of a Return Authority does not guarantee we will accept the return however.
• Email PCWise for a Return Authority Form.
• Please record the Return Authority number for later reference.

Faulty Return Policy
• Any goods with a manufacturing fault will be:
- replaced with the same; or
- repaired under warranty; or
- if neither of these are achievable then a refund will be given

Faulty Returns, Non-faulty Returns, DOA and Cancelled Orders
• Upon receiving goods, you must check to make sure they are exactly the items you ordered, prior to opening the packaging. In all cases the customer is responsible for checking the compatibility, specifications and/or suitability of the product prior to ordering and/or opening the product packaging. We can replace, refund or exchange incorrect or wrongly ordered items only if they are still in their original, unopened packaging and in pristine condition. Non-faulty returns will not be accepted if goods have been opened and/or used.

• Goods supplied in accordance with the buyer's order can only be returned with the express approval of the seller. Certain products cannot be returned e.g. licensed software, CPU's, RAM etc plus certain items specified by the distributor where the 7-day No Quibble Return policy is excluded. Where a non-faulty product is returned and you have requested a Return Authority number within 7 days of dispatch, and the product is not excluded from the distributor's No Quibble Return policy and the returned product has not been used or opened or otherwise deemed un-saleable by us, you will receive a credit. A restocking fee shall be levied against any returns at a rate of $10.00+GST or 10% of the invoice price, whichever is the greater. Freight charges will not be credited. The restocking fee is for the purpose of recovering incurred costs due to administration and or to cover any re-stocking fees imposed on PCWise by its distribution partners.

• Any refunds (at the seller's discretion) will be refunded in the form of the original payment method used by the buyer.

• Faulty goods will be subject to the normal return procedures for the specific brand being returned as specified by the manufacturer or their agent. Please contact PCWise if you need assistance to locate a manufacturer's technical support help-line or warranty contact information.

• Repairs under warranty are carried out free of charge. Where goods are found to be not faulty you will be required to pay the freight both ways. Therefore, to save yourself time and money, make absolutely certain that the unit is faulty before returning for repair.

• Faulty goods returned for repair must be accompanied by a sales docket or proof of purchase or PCWise RA Form. Please note: the provisions of the Consumer Guarantees Act 1993 will not apply where goods are acquired for business purposes.

• Any product which arrives damaged or fails shortly after sale to an end user is considered DOA (Dead on Arrival). Should any PCWise product be received which is DOA, PCWise must be notified ASAP, either by phone or e-mail advising the date of purchase, invoice number and the serial number of the product. A Return Authority (RA) number will then be issued. Email PCWise for our Return Authority form. If a product returned as "Dead on Arrival" is found to be not faulty, the item will be returned and the buyer will be charged for freight both to and from the customer's address.

• PCWise will endeavor to repair or replace the product within 7 working days of its receipt (exceptions to this may occur from time to time). Forward replacements are provided at the discretion of PCWise. If the customer receives a forward replacement and does not return the item it is replacing within 5 working days, the customer shall be liable for the cost of the replacement item plus freight.

• Returned goods should be shipped to our office (please refer to the "Contact Us" page for address details), or to an alternate address as prescribed by PCWise.

• The RA number should be clearly written on the outside of the shipping carton - do not write directly on the product packaging. If the RA number cannot be identified the product may go astray.

• The customer will be liable for all delivery and insurance charges incurred in respect of returned goods.

• Product returns should be sent by registered or certified mail or by signature required courier delivery. PCWise accepts no responsibility for loss or damage occurring in transit.

• No returns will be accepted after 7 days from invoice date, other than faulty products.

Cancellation of Order by Seller
• Where products are listed on the seller's website with an incorrect price or with incorrect information, the seller reserves the right to cancel the buyer's order (regardless of whether the buyer has made payment for that order). Where the buyer has already made payment for an order that is subsequently cancelled by the seller, the seller will refund the amount paid by the buyer in relation to that order.